Wholesale FAQs
If these questions and answers do not answer your question or concern? Please Contact Us.
1.) I saw an item on the retail website that would fit my customers need.
How can I order it wholesale?
2.) How do I get a catalog?
3.) Can I access your wholesale prices?
4.) How do I place an order?
5.) Are there minimums?
6.) What are your case quantities?
7.) Can I order custom colors and sizes?
8.) What payment methods and trade credits are available?
9.) Where is my delivery? Can I track my packages?
10.) What is your return policy?
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1.) I saw an item on the retail website that would fit my customers need. How can I order it wholesale?
Just ask your customer service representative for pricing and ordering information.
Does this answer your question? If not, please Contact Us.
2.) How do I get a catalog?
Our entire wholesale catalog/Linesheet is now online.
Click here to browse our online catalog/linesheet.
Does this answer your question? If not, please Contact Us
3.) Can I access your wholesale prices?
Currently we can only give you access to our wholesale pricelist when you have an account with us. However, you can always call customer service and ask about your prospective cost.
Please refer to the Wholesale Information page for your region for contact details and account application forms:
4.) How do I place an order?
Orders can be submitted by phone, fax, or even in one of our showrooms. For detailed information, registration, and order forms please visit the Wholesale Information page.
5.) Are there minimums?
R.I.D.G.E has no minimum order size for any available item. Just go ahead and order what you need.
This is not applicable for custom orders. Please refer to the respective FAQ below to learn about the conditions for custom orders.
6.) What are your case quantities?
R.I.D.G.E sells products by the piece, dozen, or case. When you buy a dozen or full case of a particular product (same size and color), the price per piece lowers. Buying a case is cheapest for you and easiest for us.
The number of pieces in a case varies from style to style (and from size to size). Just think about how many more pairs of underwear you can fit in a drawer compared to fleece pullovers.
Our pricelists indicate the number of pieces in a case for every style, or you can ask one of our friendly customer service representatives.
7.) Can I order custom colors and sizes?
Yes. Please refer to our Custom Orders page for minimums, lead times, and other details.
When you're ready to place an order, call 803 760-9322 and request the custom order.
8.) What payment methods and trade credits are available?
UNITED STATES
Credit Cards: Master Card, Visa, American Express, Discover
UPS COD: Company check (requires pre-approval) or certified check.
Net 30: Open In-House terms by filling out an application. Contact customer service for more details. Credit application required. No cash discount on net terms if paying by credit card.
CANADA
Credit Cards: Master Card, Visa, American Express
Telecheck: Date your cheque with the date your order is placed.
Telecheck 30: Postdate your cheque 30 days from the order date.
Net 30: Open terms, with CIT factors, pending approval. Contact customer service for more details. Credit application required.
EUROPE
Credit Cards: Master Card, Visa, American Express, Discover
Net 21: First two orders are delivered on receipt of the payments by cash or credit card. Cheque payments and money transfer are registered with receipt of the amount on the bank account. All follow up orders receive net 21 terms (Hermes) if not adversely noted.
UNITED KINGDOM
Credit Cards: Master Card, Maestro, Visa
Telecheck: Date your cheque with the date your order is placed.
Net 30: Open terms, background check by Credit Safe, pending approval. Contact customer service for more details. Credit application required.
9.) Where is my delivery? Can I track my packages?
If you are a US customer, you can track your delivery on the web site of your shipping provider. You will find all the information you need on your order confirmation. Simply enter the pick-up number in the appropriate field.
Please follow the appropriate link to your shipping provider:
UPS
FedEx
DHL
We are currently unable to offer tracking for regions outside the US but we are working to offer this service soon. In the meantime, please contact customer service. Please excuse the inconvenience.
10.) What is your return policy?
It is the customer’s responsibility to find discrepancies or defects prior to any alterations. Altered garments are not returnable. All returns must be accompanied by a return authorization number. Returns for unwanted merchandise are subject to a 25% restock fee with a $5.00 minimum charge. Samples are not returnable. All returns must be sent prepaid at customer’s expense unless prior agreements have been made. Please contact customer service for a return authorization and return address.
All returns and exchanges must be made within 7 days of the receipt date!